After this, and as with all retailers after the trial period, your support is then provided by our warranty guidelines. Expected a better nights sleep than the one we're getting. Best mattress for keeping cool. It might have a high price tag but Eve’s Premium Hybrid lives up to its name and delivers in all the areas we hoped it would. Did some research for a mattress topper as my mattress was feeling a bit hard, Eve came out on top with independent reviews so ordered on the Monday before Christmas and received acknowledgement saying it would be delivered by 31december - to my surprise and delight it arrived on 23 December! It really is. From lumpy mattresses that can ruin your posture and cause backaches to smelly, germ-filled ones that can make you sick, there are a number of problems to tackle.. It's a product that is cheap to make and is charged out at a premium. © 2021 Trustpilot A/S. I was a bit worried that it might be a little hard but I haven't had a bad night's sleep since I got it. Perhaps too early to judge - only 4 weeks into using the new mattress, so we wait to see! I bought the original mattress which I cannot fault. Such a waste of money, extremely disappointed that they didn't even offer at least an option to exchange or upgrade the mattress. TAMPA, Fla. — The ABC Action News I-Team is investigating the refurbished mattress industry, which experts believe may account for as much as 10 percent of all mattress sales. I think hers was an Emma. Which is why we sent it back. Please do put "FAO Steve" in your request if you fill out the contact form. Bought a snuggle pillow - very quick delivery so pleased with service. The Eve mattress is a new bed-in-the-box model that has been very popular overseas, and is now available in the US. Just like with any other review, I would like to begin this Eve mattress review from the positive aspects. I ordered 2 Microfibre pillows and set them back after less than 3 months and they were all lumpy and horrible to sleep on!I spoke to Eve sleep and they sent me 2 new pillows which have just turned out the same as before! Although the company has launched hybrid, premium, and premium hybrid mattresses as well, it is Eve the original mattress which stands out from all of them and continues to break the selling records as a bed-in-a-box mattresses market. Once again we really are sorry for this. Hopefully however you are finding the pillow to be doing the job :), Only the latest review will count in the company's TrustScore. We absolutely love this mattress and would highly recommend. And so far, even though it has only been a few weeks, my son is more than satisfied with his new mattress, telling me that it is very comfortable and he no longer wakes up with backache every morning. You don’t need to flip your mattress, but you might need to rotate it 180° every now and then to get the most from it. It's now 4th January and still no idea if or when it will be delivered despite multiple emails and phone calls. I read a lot of (favourable) reviews before committing a large lump of cash on an Eve hybrid mattress - and I have not been disappointed. Mattress came in long very heavy box. It’s extremely comfortable and I’m getting a great night’s sleep. Eve the original mattress does a good job of providing a relax and comfortable sleeping area. It’s certainly massively heavy, definitely needed 2 people to bring it in to the house so I’m not looking forward to having to turn it round in 6 months time. Dormeo Octaspring 6500 memory foam mattress. Our products are designed to a high quality as we know how important it is to create products that really support our customers to sleep well, which we appreciate is particularly important at the moment. Not to use scissors or knife as would nullify warranty so we spent nearly an hour pulling a very well sealed, thick plastic roll, mattress began to expand but it made it harder to tear open the sealed plastic....took over an hour. It is also hypoallergenic, this means that … Otherwise, this is an excellent product, and I would recommend it for use by back sufferers. Tried going down the warranty route but complete waste of time. if Eve Sleep could make a bed that was just as comfortable AND natural then that would be completely perfect. Hi there - we're really sorry you've ran in to exceptionally bad luck with your pillows. The Eve Mattress Topper offers a layer of memory foam that can slip comfortably over your current mattress. The white top panel of the mattress (98% polyester and 2% elastane) can be unzipped and popped in the wash at 40°. It then said to open plastic . Sunk and uncomfortable with no help to resolve. At last l am having comfortable sleep with the Eve pillow. If you do find your mattress falls under the warranty for any reason and open a case where we can see this, we will offer a replacement no problem at all. And lump in the middle of the mattress even after following the instructions regards turning etc ! All rights reserved. We know this is far from ideal and would only suggest you push back to Dreams if you feel their report wasn't reflective of the true condition of the mattress. The side panels help provide the mattress with extra protection, as they are made from a sturdier fabric. The Eve Light Mattress has a comfortable layer of foam with a medium-firm feel. Sleep so well now with the mattress and the pillow. Fantastic customer service throughout the whole process.... quite an amazing nights sleep!!! Is meant for those who sleep on their back and don't move. We've only had the mattress for about two weeks now, but it's already made a big difference and I would definitely recommend. Without further ado, let’s get right into it. Try for 100 days with free delivery and hassle free returns. The eve Premium Hybrid refurbished mattress. Actually caused me considerable neck discomfort. Top Layer:A floatfoam layer which is one of their latest innovations. Every mattress is evaluated prior to being refurbished to ensure it complies with our quality standards. The top layer is 2” of memory foam. If you find your pillow isn't meeting your expectations then it appears tomorrow is the last day of your 14 night trial, so if you do wish to return for a hassle free refund just let us know. For this reason, further in this article, I’ll be focusing on Eve mattress reviews and provide you with all the pros and cons that Eve mattress reviews distinguish. It's a good choice for newcomers to the world of memory foam, as it doesn't give the sinking feeling that some sleepers find uncomfortable. 36% off at Emma. After I contacted customer service they just said it's natural that the mattress is becoming softer and if there is no visible issue the 10 years warranty won't cover this. Not everyone can afford a brand new mattress; however, buying a refurbished mattress can save you hundreds of dollars. Now have a mattress that’s not fit for purpose!!! From taking a look at your emails with us that you have been purchasing the Lighter Hybrid Mattress, which along with all of our mattresses has been subject to a price increase. First of all apologies if you have been missing a reply from us, we can only see one email exchange from early November and we are really sorry if another has slipped through the net somehow. This is a genuinely unfortunate situation as we don't directly manage the warranty for eve mattresses that were sold via Dreams - this falls under their terms of support. Such a comfortable mattress. We entirely understand why you would want to share your disappointment with us directly as it is an eve mattress in question, but as your purchase (and therefore terms of sale) was with Dreams we are sadly not in a position to take action. 8. Thank you, Hi Charles - thanks for sharing your feedback. Was told it would be delivered 23rd December. The price of the mattress went down a few days after I ordered and without hesitation I was refunded the difference straight away. I looked it up on the internet I had never seen such a high proportion of damning reviews. © 2021 Trustpilot A/S. Came masked up, took my old one out and to the van, then took my new one upstairs to the bedroom. Eve Mattress Review: PROS. Thank you, I ordered the wedge microfibre pillow I admit I was in two minds but I did the fourteen day trial and I very glad I did.I have had neck and shoulder pain for months now since the start of the summer when my pillow was no longer any good.this one did it for me I am very pleased comfy yet still firm for support and the right height for me as a side sleeper lady.happy new year. Get 36% off - selected items only. Middle Layer:A memory foam layer infused with graphite which can remove heat from your body during sleep. I originally paid £229, after a discount was applied, so asked if I could pay ahead when the mattress was still unavailable on Black Friday, while the bigger ones were heavily discounted. Delivery by Panther was very painless - kept informed on progress and they were happy to take it up to the bedroom.Only had it a couple of weeks, but so far, been very happy with it - just right level of firmness and comfort. my aunts is the same ! Excellent service - good communication and deliveryLovely mattress - very comfortable! Such a comfortable bed! Like sleeping on a flat piece of cardboard. Not to worry though, we really are here to help. Thanks for baring with us on this. Really loving my new eve mattress. I would have paid for this to be done for me, had I realised and if that were possible. Read honest and unbiased product reviews from our users. One can also use the refurbished mattress for servant flats. Aesthetically, the cover is different. The single mattress I needed, to match the height of one I bought earlier in the year (for two single beds that slide together to form a double) was out of stock very shortly after I bought it. The delivery was a week earlier than scheduled, which was impressive as it was during the busy Christmas period. All the foams work together to provide support exactly where you need it, so you never feel like you're sinking in. Had the mattress now under 2 years from the beginning wasn’t very comfortable it is sunk in the 2 places you sleep and a lump in the middle, it’s not acceptable and the warranty what’s offered is not worth the paper it’s written on, someone came out to inspect and said it’s acceptable trust me it’s not and not good to sleep on. And all eve have said is I can open another warranty case in 6mths if still not happy !!! Mattress was ready a week earlier, and great so far. We felt it was too firm. Thanks to producer and the seller. I can even run without the sharp pulling pain. It’s also lighter and softer than the Eve, which will be an important consideration for some. Read our Eve Premium Hybrid review for our expert verdict. What a wonderful mattress at last a… What a wonderful mattress at last a comfortable sleep which is what we all need in these times we are so pleased with our original mattress which we found firmer than the hybrid one just the ticket and have no doubt you are safe in the hands of eve their after sales is second to none the help we got was wonderful thank you all at eve and please stay safe Simba Hybrid Pro – £839. Ordered a mattress topper, sadly it wasnt for us couldnt get away with it, picked up on time and refund made very next morning in less than 24 hours. The only down side was that one of the delivery men did not wear a mask or attempt to social distance in our property. Lasted two days... not that much difference to old mattress. Wish I had spoken with him before!! Delivery wasn't to my front door, hence only 4 stars. Eve Original mattress review; Or scroll down to the bottom of this comparison review to see my mattress comparison table.-36%. For purchases made with us directly this is exactly why we have a 14 day trial/return policy, as while many customers find our pillows significantly improve their sleep, this isn't the case for everyone. Pillow itself is comfortable but not as luxurious as I was expecting given the high cost (£49). We have been chasing this up with our courier and have received confusing feedback from them as to your order status, so we've taken the decision to place a new order for you to speed things along. Eve uses an all white top l… Please do give us a call or fill out our contact form and we'll ask for a couple more images and if it's the same issue we can see then we'll move to a refund for you. We had a good experience with EVE'S customer service as they got it picked up straight away. No reply. V. Disappointed. We really do have a lot of customers who have loved the Microfibre pillows and benefited from amazing sleep as a result, but we seem to have run in to double bad luck on your order if you're reporting the same issue again. If you are within the 14 days please do get in touch and we'll get the ball rolling for you. Other review websites have recently awarded this as the Best Mattress Australia for 2017 – 2018 and it’s easy to see why, it’s one of the few mattress in a box options (out of 35) that contains a pocket spring system.. My only quibble is that I found it very difficult to get out of the box, unpack it and get it the correct way up on the bed. Really disappointed! Will see how it goes with new mattress. The smell of rubber was overwhelming. The Eve all-foam bed arrives at your door compressed into a box. It’s still quite new but every night’s sleep has been really comfortable. I asked when it would be available and was told that shortage of materials (and increasing cost) made it difficult to predict. All rights reserved. Hot off the heels of my Brook + Wilde mattress review, here I am with another one: this time it’s a memory foam mattress by Eve Sleep.. Generally speaking, memory foam mattresses offer the best mix of firm vs soft, and are the middle ground that most users are looking for. Environment-friendly: Buying a refurbished mattress also means that you are saving the environment from extra garbage and landfills. Unfortunately we cannot offer upgrades or exchanges for products after the trial period that are performing correctly under warranty. We designed and made the eve original mattress in the UK. This is an added benefit when moving the mattress. The eve mattress is constructed in three layers. It also creates this ‘floating feeling’ which is quite a nice one. The condition of your mattress determines how comfortably you can rest and sleep on it. Contacted company day before to ask question. Eve Original Cover Review. Poor quality and I certainly wouldn’t purchase this pillow!!!! Middle Layer:A support foa… Ordered mattress on 2nd December. The Eve’s cover is constructed from polyester,giving it a soft, stretchy, and breathable finish. Polyester gives it a soft, stretchy feel and when combined with the honeycomb stitching is also very breathable. View now: Eve memory foam Mattress, £349 , Eve Sleep. Purchased the Original Hybrid double mattress and it really is incredibly comfortable. This did not happen. Other Eve Mattress Reviews Amazon Reviews: Eve is no longer available on Amazon, but older reviews were mixed, and the bed averaged 3.3 stars. Hi Luke, thanks for sharing your feedback with us. Nor did it do so for several days, in spite of repeated phone calls. We are now at Jan 6th and it has disappeared. Eve staff responded quickly to queries.The hybrid mattress is really comfortable so we are very pleased with it. About the eve Mattress eve Mattress Specifications. Overall I like the Eve mattress, although it’s not going to be the perfect fit for everyone (See how Eve compares to other brands HERE). Like with others saying about the sag ! For £60, really not fit for purpose, will be returning. We looked at Which magazine reviews, and two Eve mattresses came out tops as Best Buys. Eve The Premium Hybrid Mattress review: Verdict. Today we’re taking at the look at the Eva Mattress review and whether it’s Australia’s best mattress in a box. Fast efficient service. Our warranty provides protection against any manufacturing defects or quality issues. Money very well spent and would thoroughly, thoroughly recommend the mattress and the company. eve hybrid mattress - Rose B. I'm 5ft 5 female weighing 10st 6 who's struggled with Piriformis Syndrome for around 3 years> Having slept on the Eve mattress for around 4 weeks my pain has reduced by 90%. Mattress was ready a week earlier than predicted when we ordered it. The company recommends that you use slatted flat or adjustable frames that have no more than 3 inches between the slats, as this setup maximizes the mattress’ airflow and breathability. Excellent customer service. The mattress delivery did not take place as arranged. We have just received our memory foam pillows free for recommending EVE mattresses to a friend! The second layer is 1” of a transition foam, and the bottom layer is 6.5” of support foam. I do really like the height of the mattress and think many a … We managed to put on bed base and left for at least 8hours before putting on covers. Hi Fulop - thanks for sharing your feedback and we're sorry you've been finding your eve mattress uncomfortable. Kept us up to date with the delivery. It helps with pressure relief and breathability. Delivered way before the date it was promised by. Buyers are offered the chance to win back the cost of the mattress if they leave a quick post-purchase review – meaning most are written before any problems that may emerge much later. Not cheap, but value for your money. Very difficult to move and unpack. Don't buy! Last minute order for a Xmas present, excellent service, package tracking info accurate and package arrived on time.Recipient was very pleased with the product and sleep has improved from day 1. The unique layered construction of this mattress is what gives it enviable levels of support and helps to make it one of the coolest mattresses we tried. It’s still quite new but every night’s sleep has been really comfortable. Really annoyed when friend told me she had just also obtained new mattress. The younger delivery man did wear a mask and complied with social distancing and removed his shoes on entering our home. What to be told the same thing !! But in this case the springs are mini rather than full-sized, so this is still predominantly a foam mattress. The Simba Hybrid Pro also combines foam with springs. Cost-effective: Being cheaper than a new mattress, a renovated bed is an alternative for low-income families. Perfect service would recommend them to anyone. as soon as I got into bed that night I could feel the difference, it is so wonderfully comfortable and got up the next morning with no back ache or stiff pressure points. Product Review: The Eve mattress is one of the original and best-known bed-in-a-box brands to launch in recent years, but that doesn't mean its mattresses are any good. I read a lot of (favourable) reviews before committing a large lump of cash on an Eve hybrid mattress - and I have not been disappointed. Negative aspects of buying a refurbished mattress It’s a hybrid mattress, king size and was very heavy. While you may be giving us a 1 star based on your personal experience with the product, we do hope our returns support will improve your view of us overall. These are: 1. I’ve been wanting to buy a mattress for so long but didn’t know what kind would be best - I went onto ‘Which’ and as this has the best rating I went with it!The only negative thing I can comment on personally is the delivery - the worst delivery experience I’ve ever had, but it’s here now and we love it! 2. The company does not disclose details about the density or ILD of these foam layers. Excellent quality of mattress, excellent customer service. The guy that came out even advised me not to buy a mattress that comes out of a box as he sees a lot of them with the same problem!! Inside the box were silly instructions which told us how to open box! This seems something of a rip-off. Sleep on it and you'll get the best night's sleep you've ever had. No device with pack to aid opening! I can't rate this matress topper highly enough. Shop five award winning, gorgeously comfortable mattresses at eve sleep. The Eve Premium Hybrid mattress features a 4-layer construction. Excellent service and old mattress was taken away. First time we have ordered a mattress online. The cover is very outspoken and is made from 98% polyester and 2% elastane. This mattress wasn't for us. Please note: this is a refurbished mattress: Eve Original refurbished mattresses undergo a stringent refurbishment process prior to being listed for sale. It also helps with pressure relief. First time we have ordered an online mattress, We have just received our memory foam pillows. Find helpful customer reviews and review ratings for eve Sleep Original Memory Foam Mattress | UK King, Breathable, 150 x 200 cm, 10 Year Warranty, Which? New mattress arrived with great instructions on how to set it up (came rolled).Had great nights sleep every since!Thank you. It is super disappointing that after 8 months the mattress is really soft and now both me and my wife have back pain on the mornings. They had a special tool included in their pack to open sealed pack. Best Buy 2018 Mattress at Amazon.com. I bought an Eve mattress because I read they were good for people who suffer from lower back pain. The quality of your mattress determines the quality of your rest. Long may it continue. 3. Would buy again from Eve. Save yourself some money and look elsewhere!! Hi Craig - we're sorry you haven't found your eve pillow meets expectations. They took a photo to show it had been delivered.Yes, there's a slight 'new' smell from the mattress, as expected. This will be done today and we will email you with the details. Get 36% off - selected items only. The delivery team that bought the mattress were very polite and carried the box upstairs for me and removed my old mattress. The eve Premium Hybrid is wonderful. If you choose to use box springs, they encourage you to update them as worn out springs could affect your sleep. Delivery guys rang us to make sure of the address and any further restrictions that they would need to know about. As I have had to match the height of this mattress I have now paid £386, with a discount having been applied. The smell was v. Unpleasant. They are fantastic..unbelievably comfortable. Bit more research on the company, and placed an order.Mattress was scheduled for delivery in between Christmas and New Year, however, we were pleasantly surprised to be told it would be delivered 8 was early, before Christmas.Good communications from Eve. Quick efficient service and great product! Our 100 night trial is there to give customers the time needed to decide whether the mattress suits their comfort preference. Some buyers said that Eve changed their sleep for the better, while others thought it was too firm and slept too hot. A difference of £150. Very easy ordering process. Thank you Jale for the great review, there's nothing we like to hear more than a happy customer sleeping better using eve products. We are sorry if you find yourself in limbo at the moment between discomfort but no clear issue, but our warranty is there for you for 10 years from delivery if you find this changes. After a lot of research I have decided to buy the hybrid mattress. I was in the market for a new mattress after only a couple of years of getting one of those mattress in a box that all foam, after reading many review sites and so forth i decided to go with the EVE mattress due to the reviews and awards. I did not buy both at once as I wanted to try the original one out. I may be inclined to review my comments in another few weeks time? They sent someone out to inspect the mattress told me they could feel the lump and that the mattress is definitely dropped on one side but reported back to eve that all was within the tolerances !! Had the mattress just under three years now can’t use without back pain. Very efficient and friendly. Some items excluded, see the Emma UK website for terms. Choose wisely to ensure comfortable nights and rested, productive days. No reply. The new construction of the updated Eve takes advantage of some new ... Read moreEve Mattress Review and Complaints I used to wake up a couple of times a night but I haven't woken up at all since having this matress topper. The beds are very comfortable, however, the chemical smell is very strong and takes a while to disappear. Why did Eve Sleep use it rather than one of the ones stated on their advert ? Wonderful! Probably the delivery company's fault? Hi Sarah - we really are sorry for the delay to your delivery as this is not our usual high quality service. Hi Kiwicanuck - thank you for sharing your feedback with us. We opened it to find a rolled up, transparent, very cumbersome pack. Terrible pillow. 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